Knowledge Platform

Consumer Protection

Whilst not unique to multi-modal travel, consumer protection is an overarching legal theme that ought to be borne in mind as the EuTravel project continues.

The key overarching principle of transacting with a consumer based in the EU is one of transparency, which should be maintained throughout the lifespan of the relationship between passenger and carrier.

Relevant consumer protection considerations that may apply to the sale and ticketing of multi-modal travel are considered further below.